Privacy Policy

Overview

YS Tech Solutions, operating under the MudahAI brand ("we," "us," "our," or "Company"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our automation services, and interact with us.

This policy is governed by the Personal Data Protection Act 2010 (PDPA) of Malaysia and complies with Malaysian data protection laws. Please read this policy carefully. If you do not agree with our policies and practices, please do not use our services.

What Information We Collect

How We Use Your Information

We process your personal data for the following purposes:

• •Deliver and maintain our automation services
• •Process payments and billing
• •Send service updates, newsletters, and promotional content (with your consent)
• •Respond to your inquiries and provide customer support
• •Improve our services through analytics and user research
• •Detect and prevent fraud, abuse, and security incidents
• •Comply with legal obligations under Malaysian law
• •Enforce our Terms of Service and other agreements

Legal Basis for Processing

Under the PDPA, we process personal data based on:

• Consent:You have given clear consent for specific processing
• Contract Performance:Processing is necessary to perform our service agreement with you
• Legal Obligation:We are required to process data to comply with Malaysian law
• Business Interests:Processing is necessary for legitimate business purposes (fraud prevention, security, analytics)

Data Sharing & Disclosure

We do not sell your personal data to third parties. We may share data only in these circumstances:

• Service Providers:Third-party vendors who assist us (payment processors, hosting providers, analytics services) under strict data processing agreements
• Legal Requirements:When required by law, court order, or government authority in Malaysia
• Business Transfers:In the event of merger, acquisition, or sale of assets
• With Your Consent:We may share data with third parties if you explicitly authorize it

All service providers are contractually bound to maintain the confidentiality and security of your data.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction:

• •Encryption of data in transit (SSL/TLS) and at rest
• •Secure authentication and access controls
• •Regular security audits and vulnerability assessments
• •Restricted access to personal data on a need-to-know basis
• •Staff training on data protection and confidentiality

While we strive to use reasonable security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to continuous improvement.

Your Rights Under the PDPA

You have the following rights regarding your personal data:

• Right of Access:Request a copy of the personal data we hold about you
• Right to Correction:Request correction of inaccurate or incomplete data
• Right to Withdraw Consent:Withdraw consent for non-contract processing at any time
• Right to Opt-Out:Unsubscribe from marketing communications

To exercise any of these rights, please contact us at the details below.

Data Retention

We retain your personal data for as long as necessary to:

• •Provide you with our services
• •Comply with legal obligations
• •Resolve disputes and enforce our agreements

When data is no longer needed, we securely delete it or anonymize it. Business data you upload remains stored while your account is active. Upon account termination, you may request deletion of your data (subject to legal retention requirements).

International Data Transfers

If we transfer personal data outside Malaysia, we ensure adequate safeguards are in place, including standard contractual clauses and data processing agreements. By using our services, you consent to such transfers where necessary for service delivery.

Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies:Required for authentication and service functionality
• Analytics Cookies:Help us understand user behavior and improve our services
• Marketing Cookies:Used to deliver personalized content (with consent)

You can control cookie preferences through your browser settings. Disabling essential cookies may affect service functionality.

Third-Party Links

Our website and services may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing personal information.

Children's Privacy

Our services are not intended for individuals under 18 years old. We do not knowingly collect personal data from children. If we become aware of data collection from minors, we will promptly delete it.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. We will notify you of material changes by email or by posting the updated policy on our website with an updated "Last Updated" date. Your continued use of our services constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

If you are not satisfied with our response, you may lodge a complaint with the Personal Data Protection Commissioner of Malaysia (PDPC).